Complete Story
10/13/2022
Update: "All hands on deck" to resolve PNM issues
Last Friday, LeadingAge Ohio had the opportunity to meet with leadership from the Ohio Department of Medicaid (ODM), who provided a status update on the ongoing issues related to the October 1 launch of the Provider Network Module for centralized credentialing and other functionalities. According to ODM, most of the issues with both MITS and PNM are programming issues related to the interface between the two systems. Additionally, the challenges seem more pronounced for those providers that manually log into each system and are less prevalent for third-party billers. Recommendations that may increase the likelihood of success include clearing cookies and only having a single browser open at a time. However, ODM acknowledged that even if providers take these steps, it does not guarantee success, since there are more substantial IT issues they are working to resolve.
Since last week, some providers have reported restored access to MITS while others continue to encounter error messages and report they are unable to perform basic functions previously available through MITS.
On a call today with the Ohio Department of Medicaid (ODM), officials shared that wait times for the call center were significantly reduced this week. They encouraged providers to first review resources available on the Provider Network Management page of the ODM website.
Administrator designation
One continuing challenge is related to the Administrator role. ODM has found that many providers have designated their Administrator as one of their staff, but this is not reflected in the roles assigned by PNM. The only way to correct the Administrator designation is through the Maximus call center. Last week, ODM has asked the call center to boost their frontline call center staff as well as those that are trained to change the Administrator designation to speed up the rate at which these cases can be resolved.
Anne Shelley continues to collect information from members, including screenshots and other documentation, to share with ODM. To share your experience, email Anne Shelley at ashelley@leadingageohio.org.