Workers juggling multiple tasks are far more likely to fall for phishing emails, according to new research that questions how organizations train employees to spot digital threats.
A recent study, published in the European Journal of Information Systems, found that people asked to remember information while evaluating emails showed measurably worse judgment about which messages were legitimate. When participants held eight digits in memory compared to just two, their ability to identify phishing attempts dropped noticeably.
Results point to a troubling reality: Most people encounter suspicious emails not during quiet, focused moments but while mentally occupied with other work demands.
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