06/19/2025

ICYMI: All Member Webinar Reviews Member Survey Results, Highlights New Initiatives

At the June 17 All-Member Webinar, LeadingAge Ohio leadership shared the results of the 2023 All-Member Survey—our biennial pulse-check that informs everything from strategic planning to daily member support. While the response rate was lower than in past years, the results affirmed much of what we hear every day: our members value advocacy, real-time communication, and practical education that helps them do their jobs better.

Key takeaways included a sustained Net Promoter Score of 67 and a notable rise in members naming advocacy as their top-used benefit, reflecting recent state-level policy wins, policymakers’ trust in LeadingAge Ohio as the voice for the care continuum, and increased grassroots action. Communications and education remain highly rated, though respondents voiced a desire for even more targeted, timely updates and expanded education offerings—feedback already being addressed through tailored newsletters and revamped learning content.

The webinar also offered a deeper look at how your feedback is directly shaping our work. From new “Maximize Your Membership” features to expanded committee transparency and strategic partnerships, LeadingAge Ohio is investing in both legacy value and bold new initiatives. If you missed the live session, the full recording is available on the Learning Center. Questions or ideas? Contact us!