11/29/2017

Molina Shares Corrected Claims Process and New Transportation Vendor

Corrected Claims:

Providers should submit a corrected claim to change or add information to a previously submitted claim. Corrected claim submissions are not adjustments and should be sent through the original claim submission process with a corrected claim indicator as outlined in the "Corrected Claim Billing Guide."

Always submit corrected claims electronically with payer ID: 20149 or via Provider Portal or

• Include all elements that need correction and all other elements originally submitted.
• Do not submit only codes edited by Molina Healthcare.
• Do not submit via the claims reconsideration process.
• Do not submit paper corrected claims 

When submitting corrected claims through the Provider Portal:

• ePortal supported file formats for attachments are PDF, TIFF, JPG, BMP and GIF
• Only 1 file attachment is allowed per claim
• The file cannot exceed 128 MB. If it does, an alert will be sent and the claim will not process. 

New Transportation Vendor Effective January 1, 2018, Molina Healthcare will be changing our transportation vendor from Secure Transportation to Access2Care. The transportation benefit and phone number you call to schedule transportation is not changing. Access2Care is available from 8 a.m. to 8 p.m., Monday through Friday for routine ride reservations. Please call 2 business days in advance. They are also available 24/7 for any urgent or same day transportation requests. If providers have any questions about this transportation vendor change, please call the Provider Services Department. (Molina)