08/11/2022

2022 CAHPS Hospice Survey training registration now open

The Centers for Medicare & Medicaid Services (CMS) will offer an Introduction to the CAHPS Hospice Survey self-training module starting the week of September 19 and a CAHPS Hospice Survey Update Training on September 29 from 11:00AM-1:15PM. These trainings are intended for hospices and survey vendors that participate in the CAHPS Hospice Survey, as well as other interested individuals and organizations. Please see the list of required organizations for each training session below. Registration will close August 25 at 5:00PM. 

Introduction to CAHPS Hospice Survey Training

When: Monday, September 19 through Thursday, September 22 (via a self-training module)
Who is Required to Participate:

• Required: New Project Managers for currently approved vendors
• Optional: Recommended as a training/refresher course for new staff members at hospices or organizations that are currently approved to administer the CAHPS Hospice Survey

Steps to Meet Requirement:
Organizations must:

• Register for Introduction to CAHPS Hospice Survey Training
• Review the training slides, submit an Attestation Form upon completion, and complete and submit an online quiz. Please see the “Training Registration Form” page for deadlines.

CAHPS Hospice Survey Update Training

When: September 29 from 11:00AM– 1:15PM (via Webinar)
Who is Required to Participate:

• Required: All survey vendors currently approved to administer the CAHPS Hospice Survey
• Required: Subcontractors or other organizations who are responsible for major functions of CAHPS Hospice Survey administration (e.g., mail/telephone). Survey vendors must ensure that their subcontractors participate in the appropriate CAHPS Hospice Survey Training.
• Optional: Hospices, as well as other interested individuals and organizations

Accessing the Self-training Module: A link to the “Introduction to CAHPS Hospice Survey Training” page will be sent to registered organizations the week prior to training. The training page will provide access to the slides, agenda, and the Attestation Form. Please visit the Training Registration Form to register for the 2022 CAHPS Hospice Survey Training sessions.