Details
09/03/2020
DIVISION EXECUTIVE OF OHIO LIVING COMMUNITIES – NORTHERN REGION
Ohio Living
DIVISION EXECUTIVE OF OHIO LIVING COMMUNITIES – NORTHERN REGION
Reporting to the Chief Executive Officer, the Division Executive of Ohio Living Communities is a member of the Ohio Living Corporate Executive Team and is directly responsible for the leadership, strategic direction, financial, and operational results, including quality of care and services, facilities, for six Ohio Living life plan communities. The Division Executive of Ohio Living Communities will ensure care and services operate in accordance with company standards and federal, state, and local standards, guidelines, and regulations to ensure that the highest degree of care and services are maintained at all times.
Essential Activities and Tasks
Operations Management
- Provides leadership, direction, and guidance to six Executive Directors and indirectly, to all day-to-day areas of operation within these life plan communities.
- Regularly visits the life plan community locations in order to personally view the operations, meet with staff and residents, and location board of directors.
- Ensures all systems and monitoring are in place to meet or exceed quality care and compliance standards.
- Teams with the Chief Nursing Officer (CNO) to ensure compliance with any/all regulatory/accreditations matters, care delivery, and resident satisfaction.
- Partners with the corporate team to proactively identify, cultivate and evaluate any/all regional/market-based acquisition opportunities.
- Works with Ohio Living Holdings (home health, hospice, and palliative care), the Ohio Living Foundation corporate team, and regional leadership to optimize organizational alignment strategies.
People Management and Development
- Manages six life plan community Executive Directors.
- Fosters a positive work environment that attracts, retains, and motivates employees.
- Interviews, selects, and orients new direct reports.
- Defines, establishes, and promotes performance expectations so direct reports understand and demonstrate excellence through high quality and consistent performance.
- Evaluates job performance of direct reports in accordance with the company policy and procedure and provides developmental guidance to staff for improved performance and growth.
- Routinely assesses the overall performance of the organization’s operations staff in an effort to identify any structural reorganization opportunities or necessities to support existing or needed skill sets that position the organization to achieve desired performance outcomes and support changing needs of other operational departments and locations.
- Monitors accountability with organization requirements prescribed by the Employee Handbook. Documents and engages employees who are routinely not observing these requirements in an effort to achieve compliance. Works with Human Resources when circumstances arise that necessitate further documentation and intervention.
- Directs and develops executive management throughout the organization. Works with the Chief Human Resources Officer to develop growth opportunities or document areas of improvement.
- Participates in the development, planning, scheduling, conducting, and monitoring of in-service training programs, on-the-job training, and orientation programs for departmental staff.
- Ensures that there is a reasonable and sufficient plan for staffing should a direct report be absent or a direct reporting position be vacant.
- Responds timely and thoughtfully to questions, requests, and work product from departmental staff that has been provided for review and approval.
Marketing and Relationship Management
- Partners with the Executive Directors and the Chief Brand and Growth Officer for the development and implementation of marketing, referral source relationship management and branding strategies, systems and processes in order to achieve volume targets, communicate desired messages and maintain the integrity of the organization’s brand.
- Reviews sales reports, forecasts, and marketing budget.
- Participates in marketing and relationship management efforts as necessary.
- Reinforces to all staff their role in marketing and census attainment.
Financial Management
- Works with the CEO, Executive Directors, and corporate finance team to develop operation and capital budgets for each area of operation.
- Oversees operating financial performance on a monthly basis to ensure that annual budget and other financial targets are met. Provides guidance and leadership on corrective measurements to Executive Directors to correct budget when unexpected costs or reduced revenues occur.
- Prepares and manages financial plans in conjunction with Executive Directors and others for new projects.
- Partners closely with the Chief Financial Officer (CFO), Executive Directors, and Administrators on intake, insurance authorization, billing, reimbursements, accounts receivable, and cash management.
Board Relations
- Serves as a representative on the Quality Improvement and the Finance, Audit Ethics and Compliance Committees.
- Serves as a voting board member on all life plan community advisory boards.
Customer and Community Relations
- Fosters, cultivates and maintains open and trust-building relationships with residents, patients, donors and their families.
- Fosters, develops and maintains positive and effective relationships with public and governmental officials, churches and community leaders.
- Provides leadership for state and national LeadingAge organizations, and other needed constituencies that relate to the company and its operational units.
Strategic Planning
- In conjunction with CEO, provides leadership in the development of the vision, strategic planning and growth for the life plan communities.
- Provides leadership in the succession planning process for the organization, including selection and development of high potential employees.
Qualifications
Education
- Bachelor’s degree in business administration, health services, gerontology, or a related field required.
- Masters degree in business administration, health services, gerontology or a related field preferred.
- Current unencumbered license to practice as a Licensed Nursing Home Administrator (LNHA) in Ohio preferred.
Experience
- Ten years experience in an operations management role in a long term care environment.
- Experience in operations management in a not-for-profit organization preferred.
- Experience in strategic planning, board/committee relations, financial management, capital and operating budgeting, complex organization management, development and expansion of facilities and programs, involvement with volunteers, and team building.
- Experience with life plan community operations.
- Involvement in long term care industry organizations required.
- Experience with governing boards of not-for-profit corporations preferred.
- Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.
To learn more about this exciting opportunity and to apply, go to www.ohioliving.org/careers.
Ohio Living is among the country's leading comprehensive resources on aging well. Our Ohio-based services range from a variety of housing options in one of our life plan communities through the full continuum of care to post-acute home health and hospice support for adults, wherever they live. Most importantly, we're a company that:
- chooses to operate as a faith-based, not-for-profit organization
- makes its mission the heart of our organization
- has a reputation for consistently exceeding the needs and expectations of those we serve
- provides an engaging, team-oriented workplace dedicated to career, family and faith
- commits to recognizing our employees for a job well done
We're looking for people who:
- have a passion for helping people, solving problems and contributing to a positive work environment
- are excited about bringing their personal standards and ideals to work each day
- understand that HOW you do your job is just as important as WHAT you do in your job
Why work at Ohio Living?
Depending on an employee's status, they may benefit from:
- competitive wages
- affordable medical, dental, and vision insurance
- 403b retirement savings
- paid time off including your birthday
- training, continuing education, and education assistance
- the latest technology
- unlimited career opportunities
- and much more!
Who is Ohio Living?
Headquartered in Columbus, Ohio Living is one of the nation's largest not-for-profit, multi-site senior living organizations. Since its founding in 1922, Ohio Living has defined the highest standards of quality of life for adults through its 13 life plan communities and Ohio Living Home Health & Hospice.
Our mission is to provide adults with caring and quality services toward the enhancement of physical, mental and spiritual well-being consistent with the Christian Gospel.
Our Values: Care * Integrity * Customer Service Innovation * Financial Stewardship * Leadership